Privacy Policy

How we collect, use, and protect your personal information

Last Updated: January 2025

Introduction

Welcome to Hostrium's Privacy Policy. This document outlines how we collect, use, disclose, and safeguard your information when you use our Minecraft server hosting services.

This policy applies to all information collected through our website, control panel, and any related services.

Information We Collect

Personal Information

Full name and contact information

Email address and phone number

Payment information and billing details

Account credentials and security information

Technical Information

Server usage data and performance metrics

IP addresses and connection information

Cookies and usage data

Device and browser information

How We Use Your Information

To provide and maintain our services

To process payments and prevent fraud

To improve and optimize our services

To communicate with you about your account

To send technical notices and updates

To respond to your comments and questions

To provide customer support

To monitor and analyze usage patterns

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information.

SSL/TLS encryption for data transmission

Regular security audits and vulnerability testing

Access controls and authentication systems

Secure data storage and backup procedures

Two-factor authentication options

DDoS protection and network security

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service.

Essential cookies for service functionality

Analytics cookies for performance monitoring

Security cookies for protection

Preference cookies for user settings

Third-Party Services

We may employ third-party companies to facilitate our service.

Payment processors (Stripe, PayPal)

Hosting infrastructure providers

Email service providers

Analytics services (Google Analytics)

Discord (for account linking and priority support verification)

Security service providers

Your Rights and Choices

Under applicable data protection laws, you have certain rights:

Right to access your personal data

Right to correct inaccurate data

Right to request data deletion

Right to object to data processing

Right to data portability

Right to restrict processing

Data Retention

We retain your personal information only as long as necessary.

Account data: Until account deletion request

Server logs: 30 days

Payment records: 7 years (for tax purposes)

Support tickets: 2 years

Marketing data: Until opt-out

Backup data: 90 days

Security Measures

We implement comprehensive security measures:

SSL/TLS encryption for all data transmission

DDoS protection and mitigation

Two-factor authentication options

Regular security audits and updates

Firewall protection

Anti-malware protection

72-hour data breach notification commitment

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe we might have any information from or about a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will notify you of any material changes through prominent notice on our website or via email.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@hostrium.pro

Discord: Join our Discord

Support Ticket System: Available through control panel

Support Hours: 24/7